Manager, Backup & Replication Services – Veeam and Zerto

Is this you? Are you an experienced BC/DR Manager with a passion for leading a successful engineering team while implementing and managing backup and disaster recovery solutions for clients? If yes, then this position is right for you! 

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.

What would you do?  As a BC/DR Manager, you will be responsible for day-to-day management of the team, including regular one-on-one and team meetings. You will own the overall project and task management to keep the team on track of infrastructure projects including maintenance, upgrades and new solution builds. The ideal candidate will bring a deep understanding of backup and disaster recovery technologies, cloud infrastructure, and hyper-scalers while applying industry best practices to ensure operational resilience and service excellence.  

What are the details?    

Primary Responsibilities:  

Team Leadership:

• Monitoring of ticket queue, actioning and/or delegating tickets to the appropriate team members 

• Coordinate technical training, guidance, and mentorship to BCDR Engineers 

• Manage and prioritize tasks and projects assigned by the VP of Customer Engineering to ensure that BCDR resources are properly allocated, and deadlines are met 

• Manage and maintain operational documentation related to standard operating procedures and practices 

• Analyze and improve organizational processes and workflow  

• Lead the development, implementation, and tracking of departmental goals and strategies  

• Define, track and report delivery commitments, management of incidents owned by the team, and be the Point of Contact (POC) on High/Urgent tickets bridges and initial escalation point to coordinate the right platform/technical resources needed  

• Define KPIs and operational annual goals  

• Ensure appropriate personnel, business policies, objectives, and procedures are in place within the organization to drive excellence, impact product reliability, and facilitate revenue  

Backup and Replication Infrastructure: 

• Oversee performance, availability and capacity of Veeam and Zerto environments, addressing any potential bottlenecks or issues 

• Serve as an escalation point for health checks, support issues, and leverage vendor support when necessary 

• Ensure system stability by planning timely software upgrades on both Veeam and Zerto platforms 

Best Practices Implementation: 

• Apply industry best practices for patching and maintaining Veeam and Zerto platforms, ensuring minimal downtime 

• Create and maintain internal management processes, ensuring all critical security patches are applied promptly without disrupting services 

• Create new and maintain established internal best practices for data backup, replication, and recovery, ensuring data integrity and availability in the event of a disaster 

Disaster Recovery Planning: 

• Design, implement, and maintain disaster recovery solutions to ensure business continuity for both Opti9 Technologies and its customers 

• Collaborate with customers to implement tailored disaster recovery solutions that meet their RTOs and RPOs 

• Provide guidance on disaster recovery strategies using Zerto and Veeam for replication and failover 

Customer Support & Escalations: 

• Serve as an escalation point for Opti9 Level 1 and 2 support to resolve complex troubleshooting issues, working with vendor support as needed to ensure a high level of service 

Documentation & Reporting: 

• Create, maintain, and update documentation of internal system configurations, procedures, and issues for internal reference 

• Creation of client specific documentation and configurations as required 

• Generate reports following Opti9’s SOPs on backup performance, incidents, and compliance with recovery objectives 

What do you know?  

Education & Certifications: 

• Bachelor’s degree or diploma in Computer Science, Information Technology, or equivalent work experience 

• Veeam (e.g., Veeam Certified Engineer – VMCE) and Zerto (e.g., Zerto Certified Professional) preferred but not required 

Technical Knowledge & Experience: 

• 2+ years of management experience, ideally in a backup and disaster recovery role 

• Hands-on experience with Veeam Cloud Connect, Veeam Backup for Microsoft 365 and Zerto, including backup, replication, and failover management preferred 

• Hands-on experience with VMware ESXi, vCenter and vCloud Director 

• Experience working in cloud-based environments (Azure, AWS, etc.) preferred 

• Proficiency in virtualization technologies such as VMware vSphere and Microsoft Hyper-V 

• Understanding of networking fundamentals and experience with disaster recovery networking considerations 

• Familiarity with Windows and Linux server administration 

General Knowledge & Experience: 

• Detail-oriented with a strong focus on maintaining uptime and meeting service level agreements 

• Verbal and written communication skills 

• Firm grasp on IT infrastructure and operations best practices 

• Strong critical thinking and decision-making skills 

• Process and procedure development 

• Scheduling and coordination experience  

• Time management and ability to multi-task  

• Experience working in a team environment and ability to adapt to a fast-changing environment 

• Applicants must be willing to work on location in our Ottawa office at least 2x per week 

What do you get from us?   
At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:

• Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices
• Paid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
• Health & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefits
• Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
• Retirement Plan with Company Match – Invest in your future with our matched retirement savings program
• Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
• Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact
• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
• Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values
• A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.