Senior Data Center Technician
Garden City, NY
Full Time
Experienced
Is this you? We’re seeking an experienced technologist with exceptional troubleshooting skills, a passion for learning new technologies, and a talent for developing effective processes that drive the success of our data center team. The ideal candidate is a strong communicator who can inspire and lead their team, while maintaining keen attention to detail and supporting task prioritization and collaboration across teams.
Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery.
We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.
What would you do? Working closely with the Data Center Manager, you will serve as a senior member of a 4-person data center team responsible for maintaining uptime, expanding infrastructure, and responding to client requests in a Tier 3 data center environment. As the on-site representatives of our company, we manage a wide range of critical physical operations, including racking hardware, deploying networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, preventative maintenance, site security, environmental monitoring, and emergency escalation response.
Our team works in close coordination with the Networking and Cloud teams to successfully deliver internal projects and external work orders. We are the engine that keeps Opti9’s services running at peak performance!
What are the details?
Primary Responsibilities:
Technical Knowledge and Experience:
Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery.
We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.
What would you do? Working closely with the Data Center Manager, you will serve as a senior member of a 4-person data center team responsible for maintaining uptime, expanding infrastructure, and responding to client requests in a Tier 3 data center environment. As the on-site representatives of our company, we manage a wide range of critical physical operations, including racking hardware, deploying networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, preventative maintenance, site security, environmental monitoring, and emergency escalation response.
Our team works in close coordination with the Networking and Cloud teams to successfully deliver internal projects and external work orders. We are the engine that keeps Opti9’s services running at peak performance!
What are the details?
Primary Responsibilities:
- Supervise and mentor a team of 3–4 data center technicians, providing task assignments, guidance, and training as needed
- Manage and maintain a queue of support requests, ensuring tickets are regularly updated and adhere to team standards
- Work hands-on alongside your team to perform hardware installations, configurations, routine maintenance, and decommissions
- Serve as an escalation point for complex hardware and networking issues, offering support and solutions to your team
- Monitor and maintain power, cooling, and environmental systems, escalating any issues in a timely manner
- Collaborate actively with Networking and Cloud teams, contributing your technical expertise to deliver effective solutions for internal projects and customer needs
- Help prioritize tasks based on business impact, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs)
- Ensure compliance with company standards for all physical hardware and network infrastructure installations
- Develop and document Standard Operating Procedures (SOPs) for new or evolving processes
- Act as a primary contact for facility environmental controls and take a leadership role during emergency response situations
- Drive accuracy and consistency in asset management and remote site documentation
- Maintain vendor records and continuously seek opportunities to enhance the value of vendor relationships
- Participate in the on-call rotation and provide support during after-hours maintenance and emergency incidents
Technical Knowledge and Experience:
- 3+ years of experience in a technical role within a customer-facing organization
- Advanced hands-on experience with server hardware—including building, configuring, racking, and troubleshooting (Dell, HPE, Cisco, etc.)
- Proven leadership or supervisory experience in a datacenter or similar technical environment
- Advanced experience with running and patching low-voltage cabling and fiber optic networks
- Solid understanding of networking concepts and equipment (Cisco, Arista)
- Intermediate knowledge of power distribution systems, including redundant and emergency power setups
- Experience setting up and managing KVM (Keyboard, Video, Mouse) access systems
- Proficiency in using asset management systems for tracking hardware and inventory
- Experience working with ticketing systems for incident and request management
- Basic understanding of SaaS platforms and virtualization technologies
General Knowledge and Experience:
- Strong leadership abilities with a continuous improvement mindset, focused on creating better workflows and experiences for your team
- Excellent interpersonal and customer service skills, with the ability to collaborate effectively with local and remote colleagues, clients, and management
- Flexibility to occasionally adjust work schedule to meet business needs (standard 40-hour week, with periodic after-hours on-call responsibilities)
- Proven ability to thrive in a fast-paced environment—capable of multitasking, adapting to changing priorities, and meeting tight deadlines
- Clear and effective communicator, able to convey complex technical information in English, both verbally and in writing
- Exceptional time management and prioritization skills
- Ability to work on-site at our Garden City, NY location; weekly shifts may include weekend coverage
Unlimited PTO
Medical/Dental/Vision Insurance
Health Savings Account
Flex Spending Accounts
401(k) with company match
Healthy Rewards Program
50% Zoo membership reimbursement
Casual atmosphere
Recognition Programs
Group Volunteer Opportunities
A great place to spend most of your time!
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.
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