Corporate IT Support Engineer

Is this you?  Are you an experienced IT Support Engineer with a passion for helping customers resolve cloud, server and desktop related issues? If yes, then this position is right for you! 

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.

What would you do?  As an IT Support Engineer for Opti9, you will work with our internal staff to resolve day-to-day support-related issues. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving technical tickets while providing high-touch customer experience to our internal staff. This role will report to the Corp IT Manager. 

What are the details?    

Primary Responsibilities:  

• Ensure that customer requests are attended to promptly while following appropriate procedures 

• Manage multiple tickets, prioritizing work against aggressive timelines 

• Provide concise, consistent, and effective communication 

• Work with supervisor to recommend process enhancements to improve efficiency and customer experience 

• Provide support for Microsoft 365, Intune, OKTA, Teams Telephony and Apple ABM 

• Operating System Troubleshooting for Windows 10/11 and MAC OS systems 

• Trouble shoot and maintain office printers and conference equipment 

• Maintain and trouble shoot Laptop hardware 

• Monitor and service operations, including troubleshooting, patching, updating, and configuring various systems or applications  

• Diagnose and resolve reported incidents, tasks, questions, or problems 

• Develop automation to improve current and future processes 

• Provide documentation and technical specifications to other team members for maintaining and operating these environments 

• Configure OKTA integrations into other applications using LDAP or other Auth methods 

• Be able to rack and stack hardware at a data center 

• Run cables effectively in racks 

What do you know?  

Basic Qualifications:   

• 2 – 3 years of combined experience in Office 365, Intune, exchange administration 

• Familiarity with technologies including Windows, MAC OS, Linux, Firewalls, Veeam, VMware 

• Professional communication, problem-solving and organizational skills 

• Strong time management and prioritization skills 

• Highly comfortable engaging with customer and executive levels 

• Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom 
• Applicants must be willing to work on location in our Ottawa office at least 2x per week

What do you know?  

Preferred Qualifications:   

• Professional Certifications e.g., MSFT 

• Experience working with work management or ticketing systems e.g., Zendesk 

• Experience with O365 management, Intune, ABM, system imaging, Okta 

• Experience Support Windows Desktop and Server applications 

• Experience Support Apple Laptops and applications 

• Strong design-oriented thinking 

• Ability to articulate complex concepts to cross-functional audiences 

• Demonstrated ability to adapt to new technologies and learn quickly 

• High degree of comfort presenting with executives, IT management, and developers 

What do you get from us?   

At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:

• Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices
• Paid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
• Health & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefits
• Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
• Retirement Plan with Company Match – Invest in your future with our matched retirement savings program
• Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
• Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact
• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
• Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values
• A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.