Corporate IT Support Engineer
Is this you? Are you an experienced IT Support Engineer with a passion for helping customers resolve cloud, server and desktop related issues? If yes, then this position is right for you!
Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.
What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.
What would you do? As an IT Support Engineer for Opti9, you will work with our internal staff to resolve day-to-day support-related issues. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving technical tickets while providing high-touch customer experience to our internal staff. This role will report to the Corp IT Manager.
What are the details?
Primary Responsibilities:
Ensure that customer requests are attended to promptly while following appropriate procedures
Manage multiple tickets, prioritizing work against aggressive timelines
Provide concise, consistent, and effective communication
Work with supervisor to recommend process enhancements to improve efficiency and customer experience
Provide support for Microsoft 365, Intune, OKTA, Teams Telephony and Apple ABM
Operating System Troubleshooting for Windows 10/11 and MAC OS systems
Trouble shoot and maintain office printers and conference equipment
Maintain and trouble shoot Laptop hardware
Monitor and service operations, including troubleshooting, patching, updating, and configuring various systems or applications
Diagnose and resolve reported incidents, tasks, questions, or problems
Develop automation to improve current and future processes
Provide documentation and technical specifications to other team members for maintaining and operating these environments
Configure OKTA integrations into other applications using LDAP or other Auth methods
Be able to rack and stack hardware at a data center
Run cables effectively in racks
What do you know?
Basic Qualifications:
2 – 3 years of combined experience in Office 365, Intune, exchange administration
Familiarity with technologies including Windows, MAC OS, Linux, Firewalls, Veeam, VMware
Professional communication, problem-solving and organizational skills
Strong time management and prioritization skills
Highly comfortable engaging with customer and executive levels
- Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom
- Applicants must be willing to work on location in our Ottawa office at least 2x per week
What do you know?
Preferred Qualifications:
Professional Certifications e.g., MSFT
Experience working with work management or ticketing systems e.g., Zendesk
Experience with O365 management, Intune, ABM, system imaging, Okta
Experience Support Windows Desktop and Server applications
Experience Support Apple Laptops and applications
Strong design-oriented thinking
Ability to articulate complex concepts to cross-functional audiences
Demonstrated ability to adapt to new technologies and learn quickly
High degree of comfort presenting with executives, IT management, and developers
What do you get from us?
At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:
- Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices
- Paid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
- Health & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefits
- Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
- Retirement Plan with Company Match – Invest in your future with our matched retirement savings program
- Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
- Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact
- Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
- Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values
- A Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing it
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.